Local return solutions throughout Europe

Print your return label here

Ordernumber

Returncode

You can print your return label by entering the ordernumber and returncode that you received from your online seller.

Have access to a local return solution within 24 hours!

Implementing a simple, easy-to-use returns service covering multiple countries is no walk in the park. B2C Europe is currently the only company able to offer return services via local post offices or convenience stores in 19 European countries via a single web interface...
ReturnYourParcel is a simple, free to consumer or paid by consumer return service for online retailers available in 19 European countries and translated into 16 languages operating via local post offices or convenience stores. Online retailers can sell their products throughout Europe using a single returns process, without the need for costly investments in IT or international warehousing.

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How does it work?

1 Register
To become a customer you have to click the button “Ask for a quote“ and complete the application form.
2 Receive details
We will send you the rates, terms and conditions and the login details of the sellers portal.
3 Enter sellers portal
Login to our portal, this portal allows you to enter or upload return data and generate Free to consumer or Paid by consumer returns labels for your customers.
4 Send return labels
Our sellers portal will allow you to send returns labels by email to the customer.
5 Select paid or free service for each package
For each individual return shipment you can select a “Free to consumer” or “Paid by consumer” label.
6 Print return label
The customer will print the returns label and affix this to the return package.
7 Payment
We will charge your credit card or debit your bank account or send you a weekly invoice

Special attention for Amazon merchants!

Amazon.com announced a new returns policy for international sellers trading on the Amazon platforms in Germany, France, Italy, Spain and the United Kingdom. This returns policy requires a domestic returns address in the country of the buyer or pay for the return shipping on all returns. This new returns policy will be introduced the 20th of January 2015...

More information about ReturnYourParcel?
Our specialists are at your service!

Netherlands Akke

Deutschland Knut

Français Arnaud

España Pedro

United Kingdom Rick

Italia Luigi

Switserland Reto

China Nelly

United States Paul

ReturnYourParcel is one of the brands of B2C Europe

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If you sell on an Amazon marketplace website in a country outside your business location, you should be familiar with our international returns policies.

Customers buying on Amazon expect a consistent and straightforward product return experience. In order to create a consistent return experience, we require all sellers either to 1) provide a local address in their Elected Country for returns, or 2) pay for return shipping on all returns. For example, if you sell on Amazon.com, you must either provide a return address within the United States or provide free return shipping for buyers in the United States.

For instructions on updating your default return address, using multiple return addresses, and creating pre-paid mailing labels, see our Help page on Return Addresses & Mailing Labels.

When you create a pre-paid mailing label, set the return label cost to $0.00 to ensure the buyer is not charged for return shipping.

And in its letter to sellers mid December, Amazon wrote, "All sellers, including sellers shipping from a country outside of the marketplace on which they're selling, must abide by this policy. Failure to meet this requirement by January 20, 2015 may result in the removal of your selling privileges."

On its help pages, Amazon addressed the challenge sellers face when it comes to international returns. It advises sellers to consider charging restocking fees and offering partial refunds, or, it advised, "build return costs into your price."